Refunds and Revisions

At Melt Productions, we take pride in delivering high-quality creative, marketing, event, and digital services. Client satisfaction is important to us, and we are committed to working collaboratively to achieve the best possible outcome.

This Refunds and Revisions Policy outlines how we handle refunds, cancellations, revisions, and service-related concerns.

1. Service Satisfaction

Your satisfaction is important to us.

If you are not satisfied with the final deliverable, please contact us within seven (7) days of receiving your completed project. We will review your concerns and, where appropriate, work with you to make reasonable amendments within the agreed project scope.

Our goal is to ensure that the final outcome aligns with the original approved brief and project requirements.

2. Revisions

Unless otherwise stated in a proposal, quote, or service agreement, all projects include a maximum of three (3) rounds of revisions at no additional charge.

A revision refers to reasonable amendments to an existing concept, design, document, website, invitation, marketing asset, or other deliverable based on the original approved project brief.

Additional revisions beyond the included three rounds may incur additional charges at Melt Productions' current rates.

Requests for a completely new concept, design direction, substantial redevelopment, or changes outside the original project scope will be treated as a project variation and quoted separately.

All revision requests must be submitted in writing within seven (7) days of final delivery unless otherwise agreed.

3. No Refund Policy for Custom Services

Due to the custom, personalised, and creative nature of our services, refunds are generally not available once work has commenced.

This includes, but is not limited to:

Content Creation
Creative Partner Packages
Custom Documents
Event Services
Flower Wall Hire
Funeral Design Services
Graphic Design
Invitations & Stationery
LED Graphics & Animations
Marketing Brand Support
Marketing Campaign & PR Support
Marketing Material
Social Media Artwork
Website Design & Development

Once work has commenced, time, resources, creative development, and consultation have been invested into the project and are therefore non-refundable.

4. Project Cancellations

If a client chooses to cancel a project after work has commenced:

Any deposit paid may be non-refundable.
The client will be responsible for payment of all work completed up to the cancellation date.
Any third-party costs already incurred on behalf of the client will remain payable.

If a project has not yet commenced and no resources have been allocated, Melt Productions may, at its sole discretion, offer a credit toward future services or may provide a refund.

5. Digital Products and Downloads

Due to the nature of digital products, downloadable templates, graphics, documents, and electronic files, refunds are generally not available once access, delivery, or download has been provided.

If a digital product is faulty, inaccessible, or significantly different from its advertised description, please contact us so we can investigate and provide an appropriate remedy where required.

6. Subscription and Retainer Services

Subscription packages, retainers, maintenance plans, and recurring service agreements are generally non-refundable for services already delivered during the applicable billing period.

Cancellation terms will be governed by the individual service agreement entered into with the client.

Clients remain responsible for any outstanding fees incurred prior to cancellation.

7. Event Services

Deposits paid to secure event bookings are generally non-refundable.

Where event planning, coordination, design work, venue bookings, supplier coordination, or other event-related services have commenced, fees for work already completed will remain payable.

Specific event cancellation terms may be outlined within individual event agreements.

8. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a product or service fails to meet a consumer guarantee under Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy as required by law.

9. Contact Us

If you have any questions, concerns, or would like to discuss a revision request, please contact Melt Productions via info@meltproductions.au.

We are committed to working with our clients to achieve the best possible outcome and will review all concerns in a fair and reasonable manner.

This Refunds and Revisions Policy was last updated on 12 August 2026.