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Privacy Policy

Melt Productions ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.

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Melt Productions complies with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth) and is committed to protecting the privacy, confidentiality, and security of personal information.

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This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our services, visit our website, purchase products, subscribe to our services, or otherwise communicate with us.

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1. Who We Are

Melt Productions is an Australian creative design, marketing, events, and digital services business providing services including, but not limited to:

  • Graphic Design

  • Content Creation

  • Social Media Artwork

  • Marketing Support and Campaign Management

  • Branding and Creative Design

  • Website Design Services

  • Event Planning and Coordination

  • Invitations and Stationery

  • Funeral and Memorial Design Services

  • LED Graphics and Animations

  • Digital Templates and Downloadable Products

  • Business Support Services

  • Subscription and Retainer Services

  • Flower Wall Hire Services

 
2. Information We Collect

We may collect the following types of personal information:

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Personal Information

  • Full name

  • Email address

  • Phone number

  • Postal or business address

  • Business name and ABN (where applicable)

  • Payment and billing information

  • Information provided through enquiries, bookings, and service requests

 

Project Information

We may collect information necessary to deliver our services, including:

  • Event details

  • Design preferences

  • Branding assets

  • Logos and artwork

  • Marketing content

  • Website content

  • Photographs and videos

  • Memorial information

  • Client-supplied materials and documents

 

Website and Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website pages visited

  • Date and time of visits

  • Referring websites

  • Analytics and website usage data

 
3. How We Collect Information

We may collect personal information when you:

  • Submit an enquiry

  • Request a quote

  • Engage our services

  • Purchase products or digital downloads

  • Subscribe to newsletters

  • Join a subscription or retainer service

  • Participate in promotions or giveaways

  • Contact us via phone, email, social media, or our website

  • Submit reviews, testimonials, or feedback

 
4. How We Use Your Information

We may use your information to:

  • Deliver requested services and products

  • Manage projects and bookings

  • Process invoices and payments

  • Communicate regarding enquiries and projects

  • Provide customer support

  • Deliver digital products

  • Manage subscriptions and retainers

  • Improve our services and website

  • Send marketing communications where consent has been provided

  • Comply with legal obligations

  • Protect our business interests and intellectual property

 
5. Client Content and Media

Clients may provide photographs, videos, logos, artwork, personal stories, event information, memorial information, documents, and other content required to complete projects.

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By providing such materials, clients confirm that:

  • They own the content or have obtained all necessary permissions and licences to use it.

  • They have the authority to provide the content to Melt Productions.

  • Melt Productions may use the content solely for the purpose of providing the requested services.

 

Clients remain responsible for ensuring that supplied materials do not infringe the intellectual property or privacy rights of any third party.

 
6. Testimonials and Portfolio Use

Melt Productions may request permission to display completed projects, testimonials, reviews, branding work, invitations, websites, event materials, marketing campaigns, and other creative work within:

  • Our portfolio

  • Website

  • Social media channels

  • Marketing materials

  • Advertising campaigns

  • Business presentations

 

Clients may request confidentiality for specific projects. Where agreed in writing, Melt Productions will not publicly display the relevant work.

 
7. Digital Products and Online Purchases

When purchasing digital products through our website or online store:

  • Payments are processed through secure third-party payment providers.

  • Melt Productions does not store complete credit card details.

  • Digital products are delivered electronically.

  • Purchase records may be retained for accounting, tax, and customer service purposes.

  • Certain digital products may be subject to licence terms, usage restrictions, or intellectual property protections.

 
8. AI-Assisted Design and Content Creation

Melt Productions may utilise artificial intelligence (AI) tools and technologies to assist with the creation of:

  • Graphic designs

  • Marketing materials

  • Written content

  • Branding concepts

  • Animations

  • Website content

  • Creative concepts and ideation

 

Examples of tools that may be used include:

  • Canva AI

  • ChatGPT

  • Adobe Firefly

  • Microsoft Copilot

  • Other industry-standard AI technologies

 

All AI-assisted content is reviewed, edited, and approved by Melt Productions before delivery to clients.

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While reasonable care is taken to review AI-assisted outputs, clients acknowledge that AI technologies may produce content that contains inaccuracies, omissions, similarities to existing works, or unintended results.

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Melt Productions does not guarantee that AI-assisted content will be entirely free from intellectual property disputes or originality concerns and recommends that clients review all final deliverables before publication or commercial use.

 
9. Photography, Videography and Event Media

For events coordinated, managed, supported, or attended by Melt Productions, photographs, video recordings, livestreams, and other media content may be captured.

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Media may be used for:

  • Event documentation

  • Client deliverables

  • Marketing and promotional purposes

  • Website content

  • Social media content

  • Portfolio displays

  • Business advertising

 

Where practical, Melt Productions will seek consent from event organisers before using event media for promotional purposes.

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Event organisers are responsible for notifying attendees where photography or videography may occur.

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Individuals who do not wish to appear in promotional material should notify the event organiser or Melt Productions before the event where reasonably possible.

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Melt Productions will consider reasonable requests for removal of identifiable promotional content where lawful and practical.

 
10. Subscription Services and Retainer Clients

Melt Productions may offer recurring subscriptions, memberships, retainers, support packages, maintenance plans, or ongoing service agreements.

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To administer these services, we may collect and retain information necessary to:

  • Manage accounts

  • Process recurring payments

  • Deliver contracted services

  • Track service usage

  • Communicate updates and renewals

  • Provide account support

 

Clients may receive communications relating to:

  • Service delivery

  • Renewals

  • Billing matters

  • Product updates

  • Service improvements

 

Payment information is processed through secure third-party providers.

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Subscription cancellations and refunds are governed by the applicable service agreement and Australian Consumer Law.

 
11. International Customers

Melt Productions may provide products and services to customers located outside Australia.

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By engaging our services, purchasing products, or accessing our website from another country, you acknowledge that your information may be transferred to, processed, and stored in Australia and by trusted third-party providers operating internationally.

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We take reasonable steps to ensure that overseas service providers maintain appropriate privacy and security standards.

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By using our services, you consent to these international data transfers where necessary for service delivery.

 
12. Marketing Communications

We may send newsletters, promotional offers, service updates, business announcements, and marketing communications.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link contained within marketing emails; or

  • Contacting us directly.

Transactional communications relating to active projects, purchases, subscriptions, or services may still be sent where necessary.

 
13. Sharing of Information

We do not sell, rent, or trade personal information to third parties for marketing purposes.

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We may share information with trusted service providers who assist in operating our business, including:

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • Cloud storage providers

  • Event management systems

  • Printing and production suppliers

  • Software providers

  • Professional advisers including accountants, lawyers, and insurers

 

Information is only disclosed where reasonably necessary to provide services or where required by law.

 
14. Data Security

We take reasonable steps to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

 

Security measures may include:

  • Password-protected systems

  • Secure cloud storage

  • Restricted access controls

  • Secure payment processing

  • Regular software updates and monitoring

 

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

 
15. Data Retention

We retain personal information only for as long as necessary to:

  • Deliver services

  • Maintain business records

  • Meet legal and taxation obligations

  • Resolve disputes

  • Enforce agreements

 

Information that is no longer required will be securely deleted, destroyed, or de-identified where practicable.

 
16. Cookies and Website Analytics

Our website may use cookies, pixels, and analytics technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Understand visitor behaviour

  • Improve marketing effectiveness

  • Enhance user experience

 

Users may disable cookies through their browser settings; however, some website functionality may be affected.

 
17. Third-Party Websites

Our website, social media platforms, emails, and marketing materials may contain links to external websites.

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Melt Productions is not responsible for the privacy practices, security, or content of third-party websites and encourages users to review their privacy policies.

 
18. Children's Privacy

Our services are not intended for children under the age of 16.

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We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

 
19. Your Rights

Subject to applicable Australian privacy laws, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Update your personal details

  • Withdraw marketing consent

  • Request deletion of personal information where legally permitted

  • Lodge a privacy complaint

 

Requests should be submitted using the contact details below.

 
20. Changes to this Privacy Policy

Melt Productions may update this Privacy Policy from time to time.

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The most current version will always be available on our website. Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

 
21. Contact Us

For privacy-related enquiries, requests, corrections, or complaints, please contact Melt Productions via info@meltproductions.au.

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We will respond to privacy-related enquiries within a reasonable timeframe.

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This Privacy Policy was last updated on 12 August 2026.

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